Refund policy

If there is any problem with the product you receive, please contact us at support@manpunchpod.com within 14 days of delivery. Any claims made after 14 days will NOT be accepted.

Please include the following information in your email:
- Order number
- A short description of the issue
- Clear photos or video of the product and the problem.
- A photo of the shipping label on the package

1. Return conditions

We can assist you if:
- Your item arrives damaged or defective;
- You receive the wrong product;
- You receive the wrong size, color, or variant compared with your order
- The product you receive is materially different from the item you ordered

NOTE: The return shipping fee is at the customer’s expense. You must contact us if you want to return an order. Returning without our prior confirmation will not be accepted because the address of the package is just the carrier’s warehouse, not ours.

Depending on the issue, we may offer a replacement, exchange, or refund.

2. Return refusal

Because our products are prepared or produced after an order is placed, we generally cannot accept returns in the following cases:

- The buyer’s change of mind;
- Ordering the wrong size, color, or variant
- Items that have been used, altered, or damaged after delivery
- Gifts or promotional items

3. Refunds (if applicable)

Once we approve your refund, we'll issue it to your original payment method.

We typically process approved refunds within 2-3 business days.

After we issue the refund, your bank or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution.

If you do not receive an approved refund after the expected processing period, please contact us at support@manpunchpod.com.