Shipping policy
1. Order confirmation
Right after you complete the payment and place an order, our system will automatically send you the Order confirmation email. This confirmation shows all of your order information, including product name, variants, total cost, and shipping address.
If you do not receive the confirmation email, please make sure that the email address you entered is correct, and check your spam/junk folder carefully first. And if you still cannot find it, please contact us at support@manpunchpod.com for further assistance.
2. Tracking information
When your order is ready for the shipping process, our system will automatically send you the tracking information.
To track your order, click the tracking number in the email you received to open a website showing your order status. It may take 5-7 business days for the status to be updated on the carrier's system.
3. Shipping time
Production and packing will take 3-5 business days. Please allow extra time for your order to be processed during holidays and sale seasons.
Regarding shipping, please kindly refer to the estimated delivery time below:
- United States: 7-15 business days
- Rest of the world: 7-20 business days
Note: Business days do not include weekends or U.S. public holidays.
On some special occasions such as holidays, natural disasters, pandemics, strict control of customs, delivery area, etc., the shipping time may be extended. If there are any delays in the shipment of your order, we will inform you promptly.
4. Shipping carriers
Depending on the destination and fulfillment location, your order can be delivered by USPS, UniUni, FedEx, or Canada Post.
The carrier is selected based on your delivery address and the shipping service available for your order.
5. Order revision
During the checkout process, it is the customer's obligation to select the appropriate size, color, or style and to provide a complete and accurate mailing address.
If you want to correct any of your order information, please contact us within 12 hours of placing your order.
After that, your order will be handled on time; we are unable to modify the address and will NOT be responsible for packages that are sent to the wrong address entered by the buyer. The only thing we can do is to provide you with the carrier’s contact so that you can change the shipping address by yourself.
ManPunchPOD reserves the right to decline assistance and will not be responsible for any reimbursements if:
- The customer refuses the package when it arrives;
- The carriers have to re-deliver the packages many times;
- The tracking system displays "DELIVERED" at the customer's specified address.
For further assistance with your order issue, please email us at support@manpunchpod.com.